Returns & Exchanges

General Information

We work hard to make sure that every product from Proton Labs is everything you hoped for not only when you first receive it, but for as long as you own it.  To ensure your satisfaction we offer a simple no-hassle return or exchange policy on everything we sell.  If you're unhappy with your purchase at any time for any reason please let us know!  We're here to take care of you in any way we can.

Exchanges

You may exchange any product for any reason within 14 days of delivery. To exchange an item you've received please contact us first so we can setup the exchange for you, ensure stock of the product you wish to exchange for, and provide you with a mailing address. All exchanged items:

  • must be in new condition
  • must include all original packaging
  • must include all accessories in new condition
  • must show no signs of wear or abuse (see proper care tips)
  • must not be modified or personalized in any way (including sanded or taped)

All additional shipping costs associated with the exchange are the responsibility of the buyer. Exchanges are processed in a priority manner upon receipt by Proton Labs and are typically completed within 5-7 business days. All exchanges are subject to the general criteria detailed above as well as the availability of the desired replacement item(s).

Returns

You may return any product for any reason within 14 days of delivery. To return an item you've received please contact us first so we can setup the return for you and provide you with a mailing address.  All returned items:

  • must be in new condition
  • must include all original packaging
  • must include all accessories in new condition
  • must show no signs of wear or abuse (see proper care tips)
  • must not be modified or personalized in any way (including sanded or taped)

All shipping and insurance costs required to return the item(s) to Proton Labs is the responsibility of the buyer. Returns are processed in a priority manner upon receipt by Proton Labs and will typically be examined and processed within 5 business days. All returns are subject to a 10% restocking fee.  Shipping costs for items that have already shipped by either party cannot be refunded under any circumstances. 

Note that once a return has been authorized and processed the funds typically take an additional 2-3 business days to be processed by your bank and returned to your account.

Refunds

To request a refund for an item that has not yet shipped please contact us right away. All shipping charges originally charged as part of the order will also be refunded provided that the product has not yet shipped.  Refunds for orders for custom products that have began construction are subject to a 10% cancellation fee.  All refunds are subject to prior authorization by Proton Labs.

Note that once a refund has been authorized and processed the funds typically take an additional 2-3 business days to be processed by your bank and returned to your account. 

Care Tips & Tricks

Care Tips & Tricks

Manufacturers
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